This is the area where I focus much of my consulting work. It includes

  • Marketing, sales and service assessment, policy making and process design
  • (Key) Account management process design and implementation
  • Product development, planning and launch
  • Governance, implementation and value derivation for change programmes, projects, processes & systems
  • Business development and marketing training, planning and execution
  • User/client group development and management
  • Planning and implementing improvements in internal relationships e.g. between user departments in marketing, sales and service departments e.g. in IT, business intelligence, market research