This is the area where I focus much of my consulting work. It includes
- Marketing, sales and service assessment, policy making and process design
- (Key) Account management process design and implementation
- Product development, planning and launch
- Governance, implementation and value derivation for change programmes, projects, processes & systems
- Business development and marketing training, planning and execution
- User/client group development and management
- Planning and implementing improvements in internal relationships e.g. between user departments in marketing, sales and service departments e.g. in IT, business intelligence, market research
